BOC backs UK industry with round-the-clock response

BOC Industrial launches welding and cutting product and services packages
Guildford, UK, 9 February 2006 - Two new packages combining key welding, metal cutting, shielding, inerting and other industrial gases products and services have been launched by market expert BOC Industrial to give comprehensive support to UK industry.
The packages, Response Red and Response Black, have been tailored to provide the highest quality of gas, equipment and customer service including safety and technical support and advice. Underpinning both packages is BOC’s extensive store of technical knowledge and a network of local experts providing readily available practical business solutions.
Response Red is a core support package giving customers access to BOC technical advice, over 300 different industrial gases as well as gas and safety equipment. Response Black is BOC’s premium package offering all of Response Red with a range of added benefits.
BOC Industrial marketing director Dynes Woodrow said: ”From decades of working with UK manufacturers we know that these packages offer the perfect mix of product and service to a whole range of industries from construction to automotive, electronics, pharmaceuticals and food.”
Said Woodrow: “Both Response packages are about BOC working closely with our customers to ensure our service is tailored to their individual business needs.
“Red and Black will help our customers respond quickly to changes in demand for their own products and services, whether their need is for round-the-clock gas ordering, welding and cutting equipment delivered to their door or down-to-earth advice from a BOC engineer.”
“Response Black takes technical support to a higher level with a series of process audits and seminars each of which is designed to improve our customer’s understanding of key processes such as MIG and TIG welding and to ensure all their gas processes and related equipment are operating safely and efficiently.”
Key benefits of Response Red include:

• Wide range of industrial gases
• Range of package options from cylinders to bulk liquid gases
• Flexible delivery backed by BOC’s national network of fully trained drivers and BOC Industrial trade outlets
• Dedicated account manager
• Freephone customer service line available 24 hours a day, 365 days a year
• Access to BOC Industrial’s secure website – and its warehouse of knowledge and advice.

Key benefits of Response Black include:

• Process audits - an independent review of key operational processes such as gas efficiency and equipment effectiveness. BOC Industrial offers a choice of six process audits
• Process seminars, including MIG welding, TIG welding, brazing and laser technology
• Technical support phone line – a dedicated technical expert at the end of the phone to answer queries on products and applications, faults and advice on product suitability
• Emergency callout - within 48 hours a technical support engineer will be on site to resolve technical problems
• Milk round delivery service for compressed gas and bulk liquid
• Emergency deliveries through the BOC emergency response number
• Advice on safety, signage and storage.

Response Black customers also have the option of additional services including:

• Safety workshops - passing on valuable best practices and accumulated knowledge to your work force, raising skill levels and increasing efficiency of processes
• Welding skills training
• Cutting and welding sample analysis
• Subscription to BOC’s safety website bocsafety.net, containing a broad range of knowledge materials relating to safety.

Response Red and Response Black are built on customer research and insights from BOC Industrial’s team of customer service, sales and distribution experts. The Response packages have been tested with BOC customers before launch. Both are backed by over 200 different industrial equipment products from regulators and precision flow-measuring devices to BOC’s own range of MIG and TIG welding machines, all designed by BOC engineers and manufactured to stringent BOC standards.
Said Woodrow: “From the feedback we’ve already had we know that both packages support our customers’ needs. We’re confident the mix of structured technical support, quality products and focused service will bring immediate and tangible benefits for our customers while helping them to build a stronger business for tomorrow.”
For more information about Response Red or Response Black call the BOC Industrial team of advisors on 0800 111 333, or visit the website

 

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