Internet commerce is `the great leveller', says Ross
15 Jan 2000
Electronic customer services functions are set to transform how companies work, according to Ross Systems. Focusing on `mid-market' process companies, the company is set to launch e-business customer service products within the next six months.
The products will allow companies to computerise their order entry and sales quotes, order tracking, pricing and order status functions.
Internet reporting will also be a major focus of these products. `Web commerce is viewed as the great leveller for these companies,' says Ross vice-president Joe Southworth. `It enables them to compete more effectively with larger companies.'
